I realize that it may be some time before USAIR and American software will be synched. But, there is not any cause of your agents being so disconnected.
A business affiliate and I traveled again from Punta Cana, DR on flight 1629 from a company journey final Friday (2/five/sixteen) after which you can on to Dallas by means of flight 207. As soon as arriving again into Dallas and retrieving our baggage, we discovered a powerful odor over the suitcases and then over the contents within, the offensive “musty†smell permeated anything and on some products it’s Uncertain that the scent could be removed.
As a result of a spouse and children hardship, we are not able to make our vacation as Earlier planned and had to cancel our reservations. We spoke to a representative at American Airlines and defined the problem to her, and he or she proposed that we Speak to you.
Whenever we completed under-going Immigration and Customs and baggage and we experienced Good issue obtaining the ONE AA Purchaser Service one that was very difficult to contend with with regards to the preparations for the evening and following morning. We realized that there were no resort rooms offered. At eleven.45 pm he finally gave us a voucher for that 9AM flight the subsequent morning in addition to a $twelve voucher for food.
I just needed to express that my working experience using this type of flight and American Airlines workforce was the worst I have ever had having an airline. The trip to LAX from TPA was Okay besides flight attendants don’t smile or act like they like their Positions anymore. The return flight was a nightmare. It started out whenever we obtained an e mail the early morning of our flight stating that we needed to adjust our seats that were Earlier picked. We did just that & checked in on line. Whenever we got to your airport our boarding passes continue to had the previous seats which we experienced to change at the luggage sign in counter (again workers were not pleasant in any way).
Also counsel that every passenger put there keep on in dimension checker so all passengers are treated equitably.
I wished to vent my frustration Using the baggage predicament along with your airline. Almost everything else was very good, but the way my baggage was handled would make me Consider twice ahead of scheduling with AA once again. I was billed $25 Each individual way for one bag, not staying explained to my bag could possibly be carried on for no demand. To incorporate insult into the $fifty billed, my bag was ruined on the outside on currently being returned to me.
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we normally fly united. always. not too long ago, nevertheless, we had the opportunity to buy a Considerably reduced fare on line by way of american airlines. now i see why it was decreased — consumer service was atrocious, the website didn’t function properly, and i missing out on a fantastic offer.
The nine/fifteen/15, it's going to get a while to generally be neglected. Commencing with One more delay in our flight, which theoretically would go away Orlando 19: 40h, and after hours of delay, once more thanks to issues with the aircraft, the commander warned us that perhaps the plane would not choose off as a consequence of achievable structural issue Using the luggage door from the airplane and also the door was opened to Anybody who needed to depart the airplane.
I can not feel you board travellers prior to doing all of your checks around the aircraft. Leaving your prospects stuck for over 2 hrs without having to tiny information and facts is complete bullshit. If you are fundamentally the same as each individual airline In this particular regard, it’s just not satisfactory to deal with your prospects in this way.
Once i bought for the complimentary hotel that American set up for me, I identified as 800-433-7300 and talked to an agent there who, to my surprise was struggling to see flights that were available on USAIR. She informed me there were no open up seats on any of the early USAIR flights. I used to be on the internet and could see that there were out there flights. I essentially booked a flight to prove it to her.
was in Haiti August seventeenth,went for the airport eleven-30am along with the flight was to depart to the US at 1pm and was informed I'd MISSED MY FLIGHT.But wasn't available any essentive to stay for the next day,and was compelled to order One more tickert for August 23rd at my expence.I Just about misplaced my job due to tht,they bought my seat and place me at an envisioned expencies of which I Demand from customers To generally be COMPANCERTATED FOR The cash Dropped,WAGES Shed.
American Airlines Purchaser service hotline is definitely available and buyer friendly. Regrettably, You should hold out close to two minutes to talk to a consumer service representative. You will need to pay attention to a long speech pertaining to present-day updates.